Terms of service
01 BOOKINGS & PAYMENTS
1.1 Bookings are confirmed once the full payment has been made and the client’s information has been provided. Such information includes but is not limited to, Full Name, Phone Number, Postal Address etc.
1.2 Dressed by Cait reserves the right to cancel a booking if:
* The full payment is not made
* Client information has not been provided
* A garment is damaged by the previous client or is delayed by Aus Post.
1.3 If Dressed by Cait is responsible for cancelling a booking and payment has been made, the client will receive a full refund. Please note processing refunds takes approximately 72 hours depending on your bank.
1.4 The rental period is 4 days. If you require an extended hire period these can be booked with additional payment.
1.5 We do not take responsibility for orders where an incorrect address has been provided. If you have supplied an incorrect address you will not be entitled to a refund/credit of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us.
02 CANCELLATIONS, REFUNDS & STORE CREDITS
2.1 Dressed by Cait does not offer STORE CREDITS for cancellations made within 48 hours before the rental period (day of pickup). You are only entitled to an exchange which is dependent on garment availability and time.
2.2 Any cancellations made at least 7 business days before the rental period are ONLY entitled to a store credit lasting 12 months.
2.3 Refunds and store credits DO NOT apply in cases where a garment shows minor wear and tear. Minor signs of wear and tear are defined as but are not limited to, small marks, fluff, loose threading, scuff marks etc. Wear and tear is expected as the garments are hire pieces.
2.4 Refunds and store credits DO NOT apply in cases where the client takes home a garment from a try on and later decides they do not want it. They are only entitled to an exchange. If the exchanged garment costs more, the client must pay the remaining amount.
2.5 All garments are inspected before send off. Qualifying for a refund due to an unwearable garment requires the client to return the garment in person by 3 hours or by express post within 12 hours with photographic evidence of the damage.
Damages considered as unwearable or faulty include:
- Rips in seams
- Large holes
- Stains not mentioned in descriptions of listings
- Broken straps
- Broken zippers
Please note we do take videos of our garments before each hire.
2.6 Refunds and credits DO NOT apply to sizing errors. If a garment does not fit correctly, local pick-up bookings are entitled to an exchange. To qualify for an exchange, you must return the garment within 5 hours. Postage orders are not eligible for size exchanges or refunds/credits.
2.7 Similarly to high end boutiques, Dressed by Cait does not offer refunds unless at the garment is deemed by Dressed by Cait as faulty or unwearable. (see 2.3 and 2.5)
Please note: Store credits exclude postage fees, you are required to pay the additional postage amount. If a store credit is used towards a more expensive garment, you must pay the difference.
03 RETURNS
3.1 All local hires must be returned via local drop off (Ascot 4007) during 3-6pm unless discussed otherwise. All postal hires must be returned over the counter at Aus Post by 4pm on the date listed on the booking. Late fees will apply to those who fail to return on time. You acknowledge the late fees may be charged to you card.
**Local Returns:** For local returns, please return the garment in the bag provided by Dressed by Cait and follow the instructions outlined on day of return. **DO NOT** return a garment to our address without the approval of Dressed by Cait; we do not accept responsibility if the garment is stolen or damaged when returning a garment outside of an agreed timeframe.
If you originally collected your hire with the intention to return it to our address, but can no longer do so, (and therefore wish to post it back) you must **ASK FOR PERMISSION** before posting back! If approved, you must return via **EXPRESS** post.
**Postage Returns:** If returning via Australia Post, please return in the mailer provided or via an EXPRESS postage bag. This mailer must be taken to your nearest post office and returned over the counter, obtaining proof of lodgement. (REFER TO 08 POSTAGE RETURNS for more info!)
3.2 If local hires are not returned by 6pm and postals by 4pm on the last day of the hire period, the client will be charged a $50.00 late fee for every day the item is returned late. Dressed by Cait also holds the right to request and charge additional fees reflecting any lost bookings for the following weekend due to late returns, or incorrectly posted returns. These charges may be made to your card.
3.3 Any late fees must be paid within 48 hours from the day they were requested on. If not paid the matter will be referred to small claims court, with all fees payable by the client.
04 GARMENT CARE AND DAMAGES
4.1 Dressed by Cait carefully hand washes garments/ dry cleans specific garments.
4.2 Clients are required to take precautionary care of our garments when hiring. We ask all clients to be cautious around food, drinks, makeup, fake tan, jewellery, and with anything that may cause pulls or scratches to delicate materials such as **KNIT** or **SILK** variations.
4.3 All garments stocked by Dressed by Cait are used for hiring purposes. This means that our garments have been worn multiple times. While Dressed by Cait aims to uphold quality garments, signs of wear and tear may be present. Minor signs of wear include but are not limited to, small marks, fluff, pulls, pilling, water marks from steaming etc. (REFER TO 02 REFUNDS for more info!)
4.4 When booking with Dressed by Cait you agree to make no attempts to clean, alter, iron, or tumble-dry garments (steaming is allowed). If a garment is damaged during your rental period, please do not attempt to clean or fix the garment yourself. Further action will be determined upon the return of the garment where you may be held liable and charged for damage compensation, additional cleaning or required repairs.
4.5 You, as the client, will be responsible for **ALL** repair costs and will be required to pay the full RRP replacement fee if the damage is beyond repair or if the garment is deemed un-hireable e.g. excessive pulls, stains, holes etc are present. If you are required to pay the full RRP replacement fee, you are entitled to keep the garment. If the damaged garment is to be posted back to you, you as the client are responsible for this cost. You acknowledge that your card may be charged the amount deemed appropriate by Dressed by Cait.
4.6 It is the responsibility of the client to organise a pick up time for the damaged garment. If the garment has not been picked up after 2 weeks, with multiple attempts to get in contact with you, Dressed by Cait holds the right to consider the garment unwanted. In this instance we will discard the garment.
05 TRY ON’S
5.1 If the client wishes to hire a garment after their try-on, the try-on fee is redeemable from the hire price for 1 week.
5.2 If the client cancels their appointment, no-show’s or does not hire a garment, the try on deposit will not be refunded.
5.3 Damages during a Try On Appointment will be treated the same as damages from a rent. (REFER TO 04 GARMENT CARE & DAMAGES).
5.4 Please do not wear makeup or fresh fake tan to a try-on appointment as any stains that come as a result will be treated as damages (refer to 04 Garment Care & Damages). These may require cleaning fees and/or full RRP in the case of non-repairable damage.
5.5 Refunds and store credits DO NOT apply in cases where the client takes home a garment from a try on and later decides they do not wish to wear it. They are only entitled to an exchange. If the exchanged garment costs more, the client must pay the remaining amount.
06 PICK UP'S
6.1 Pick-ups are available in Ascot 4007.
6.2 Last-minute pick-up orders are usually ready within 24 hours. You must contact us via DM @dressedbycait before booking so we can confirm the garment is available for pickup.
08 POSTAGE PRICING
8.1 Our only postage option is Express Return Postage ($35-$50). The price depends on what size postal bag is required for your chosen dress.
09 LEGAL LIABILITY
9.1 Dressed by Cait is not liable for delays with Australia Post. All garments are sent via Express Postage. It is the responsibility of the client to place their order with sufficient time for their hire to arrive to their address. Refunds will **NOT** be awarded if postal hires arrive outside of Australia Post’s expected delivery estimations or if Dressed by Cait had advised that posting a hire without considerable time for delivery, is risky.
9.2 If the tracking number shows evidence that the parcel has been lodged by Dressed by Cait with sufficient time to be delivered, but the garment does not reach the client in time, Dressed by Cait will **NOT** issue a refund due to delay/ fault with Australia Post.
9.3 In the case your hire is not delivered in time, you are eligible for a credit (ex the shipping cost). This excludes last minute hires that have been posted at the clients request with pre-warning by DBC that they may not arrive in time. To be eligible for a store credit (due to fault of Aus Post), you must return the garment unworn, defined as never having ever been used, **WITHIN 24-HOURS OF DELIVERY** over the counter at Aus Post. If Dressed by Cait is not notified with proof of lodgement within this time, a store credit will not be awarded.
9.4 In the event of a change of heart, incorrect sizing, or cancellation after the garment has been posted, a refund/credit **WILL NOT** be awarded. (Refer to 02 Refunds for more information).
9.5 Dressed by Cait has the right to discard unwanted damaged garments and cannot be held liable for discarding garments if the 2 week pickup period has passed. If the garment has not been picked up after 2 weeks, with multiple attempts to get in contact with you, Dressed by Cait holds the right to consider the garment unwanted and do with it as they please. (REFER TO 04 GARMENT CARE & DAMAGES).